A guide to keep. A conversation to share.

A few reminders to keep close

This is an online companion to the original printable guide. The reminders below use general language for families in different countries. The PDF includes some U.S. services and examples.

• Pause when you feel pressured

  You can end a call or stop replying. A demand for secrecy or immediate action is a reason to check.

• Keep your information private

  Do not share a password, banking code, or identity details in response to an unexpected request.

• Check through a separate channel

  Use a number already saved, printed on your bank card, or listed inside the official app. Do not rely on the number or link in the message.

• Question unusual payments

  Be cautious of demands for gift cards, cryptocurrency, cash collections, or transfers to a supposedly safe account.

• Protect access to your devices

  Do not install software or grant remote access because an unexpected caller or pop-up tells you to.

• Call your trusted person

  Before sending money or acting on a worrying request, talk it through with someone you know.

Go through it together

Ask what kinds of calls or messages each of you receives. Read a few warning signs out loud. Choose a trusted person to contact, and write their number on the printed guide.

A family code word can be one part of the plan. It is still important to call back on a number you already know, even if a voice sounds familiar.

If something has already happened

Contact your bank or payment provider quickly if money is involved. Our Get help page covers first steps and links to reporting services by country.